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General terms and conditions with customer information 1. Scope 2. Conclusion of contract 3. Right of withdrawal 4. Prices and payment terms 5. Delivery and shipping conditions 6. Liability for defects 7. Applicable law 1. Scope 1.1. These General Terms and Conditions (hereinafter "GTC") of the shop "IKENNAS.de" (hereinafter "Seller") apply to all contracts concluded between a consumer or entrepreneur (hereinafter "Customer") and the Seller regarding the goods and/or services presented by the Seller in its online shop (provided that the online shop is actively available). The inclusion of the Customer's own terms and conditions is hereby excluded, unless otherwise agreed. 1.2. A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity. An entrepreneur within the meaning of these Terms and Conditions is any natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity. 2. Conclusion of contract 2.1. The product presentations contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer. 2.2. The customer can submit an offer via the online order form integrated into the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer for the goods and/or services contained in the shopping cart by clicking the button that completes the ordering process. Furthermore, the customer can also submit the offer to the seller by telephone, fax, email, or mail. 2.3. The Seller may accept the Customer's offer within five days, - by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the Customer is decisive, or - by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or - by requesting payment from the customer after placing his order. If several of the aforementioned alternatives exist, the contract is concluded at the time one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the customer is no longer bound by their declaration of intent. 2.4. The period for acceptance of the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the dispatch of the offer. 2.5. When submitting an offer via the Seller's online order form, the Seller will save the contract text and send it to the Customer in text form (e.g., by email, fax, or letter) after the order has been submitted, along with these General Terms and Conditions. However, the Customer can no longer access the contract text via the Seller's website after the order has been submitted. 2.6. Before submitting the order via the Seller's online order form, the Customer can continuously correct their entries using standard keyboard and mouse functions. Furthermore, all entries will be displayed again in a confirmation window before the order is submitted, and can also be corrected there using standard keyboard and mouse functions. 2.7. Only the German language is available for the conclusion of the contract. 2.8. Order processing and contact are generally carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct, so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails sent by the seller or third parties commissioned by the seller to process the order can be delivered. 3. Right of withdrawal: Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the seller's cancellation policy. 4. Prices and Payment Terms 4.1. Unless otherwise stated in the Seller's offer, the prices stated are final prices and include statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description. 4.2. For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for money transfers by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). 4.3. The Customer has various payment options available, which are specified in the Seller's online shop. 4.4 If advance payment has been agreed, payment is due immediately after conclusion of the contract. 4.5 Klarna In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options for Germany. Payment is made to Klarna in each case: Klarna Invoice: When purchasing on account with Klarna, you always receive the goods first and you always have a payment period of 14 days. The complete terms and conditions for purchase on account for deliveries to Germany can be found here and the complete terms and conditions for purchase on account for deliveries to Austria can be found here. The online shop charges a fee of 0 euros per order for purchases on account with Klarna. Klarna Installment Purchase (only available in Germany): With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise stated during checkout. Further information on Klarna Installment Purchase, including the general terms and conditions and the European Standard Information for Consumer Credit, can be found here. Installment purchase is only available in Germany. SOFORT Überweisung Credit card (Visa/ Mastercard/ American Express) Direct debit The payment options are offered as part of Klarna Checkout. Further information and the terms of use for Klarna Checkout can be found here for Germany and here for Austria. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy for Germany and Austria. 5. Delivery and Shipping Conditions 5.1. Goods are generally delivered by post to the delivery address provided by the customer. When processing the transaction, the delivery address provided by the seller during the purchase process is decisive. Exception: If PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment is decisive. 5.2. If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This shall not apply if the customer is not responsible for the circumstances leading to the impossibility of delivery or if the customer was temporarily prevented from accepting the offered service, unless the seller had notified the customer of the service a reasonable time in advance. 5.3. In the case of self-collection, the Seller will first inform the Customer by email that the ordered goods are ready for collection. After receiving this email, the Customer can collect the goods from the Seller's premises after consultation with the Seller. In this case, no shipping costs will be charged. 6. Liability for defects The statutory liability for defects applies 7. Applicable Law 7.1. All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence. 7.2. If the customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller's registered office. If the customer is based outside the Federal Republic of Germany, the Seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. In the above cases, however, the Seller is entitled in any case to bring the dispute before the court at the Customer's registered office. 8. Online dispute resolution pursuant to Art. 14 (1) of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court arbitration procedure.

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